tv777 Privacy Policy — How We Handle Your Data

1. Data We Collect

tv777 collects personal data from players at several points across the account lifecycle — from initial registration through to ongoing account use, financial transactions, and customer support interactions. The categories of data we collect, and the context in which each is collected, are described below.

1.1 Registration Data

When you create a tv777 account, we collect the following information:

• Full legal name as it appears on your national identity document
• Date of birth (used to verify that you meet the 18+ age requirement)
• Mobile phone number (used for account verification, SMS notifications, and two-factor authentication)
• Email address (used for account communications, promotional messages where opted in, and password reset)
• Preferred username and a hashed version of your chosen password
• Residential district or city in Bangladesh (used for responsible gaming profiling and regional promotions)

1.2 Identity Verification (KYC) Data

To comply with our Know Your Customer obligations and to protect the integrity of the platform, tv777 may request the following documents from players prior to processing withdrawals or as part of an account review:

• National Identity Card (NID) — front and back scan or photograph
• Passport biographical page or driving licence, where NID is unavailable
• Selfie or live photograph for facial verification against identity document
• Proof of payment method ownership (e.g., screenshot of bKash or Nagad account showing your registered mobile number)
• Proof of address, such as a utility bill or bank statement dated within three months, where required

KYC documents are reviewed by the tv777 compliance team and stored securely. They are not shared with third parties except where required by a legal obligation or as described in Section 3 of this Policy.

1.3 Financial Transaction Data

When you deposit or withdraw funds on the tv777 platform, we record the following transaction data:

• Payment method type (e.g., bKash, Nagad, Rocket, Upay, bank transfer)
• Registered mobile number or account number associated with the payment method
• Transaction reference numbers issued by the payment provider
• Transaction amounts in BDT, timestamps, and processing status
• Cumulative deposit and withdrawal totals, used for responsible gaming monitoring

Full payment credentials (e.g., bKash PINs, bank account passwords) are never collected or stored by tv777. All sensitive payment authentication occurs directly on the payment provider's own secure interface.

1.4 Platform Usage Data

During your use of the tv777 platform, we automatically collect technical and behavioural data including:

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser version
• Session start and end times, pages visited, and navigation paths
• Game titles accessed, wager amounts, and session duration per game
• Referral source (the URL or channel through which you first arrived at tv777.ws)

1.5 Customer Support Data

When you contact the tv777 support team via live chat or email, we retain a record of the conversation including the date and time of contact, the nature of the query or complaint, and any resolution provided. These records are used to improve service quality, to resolve recurring issues, and to provide context in the event of a formal complaint or dispute.

Data Category	Collected At	Legal Basis
Registration details (name, DOB, email, mobile)	Account sign-up	Contractual necessity
KYC identity documents	Withdrawal request / account review	Legal obligation (AML/KYC)
Financial transaction records	Each deposit / withdrawal	Contractual necessity & legal obligation
Device and IP data	Each platform session	Legitimate interest (fraud prevention)
Gameplay and betting history	Each wager placed	Contractual necessity & responsible gaming
Support conversation records	Each support interaction	Legitimate interest (service quality)

2. How We Use Your Data

tv777 uses the personal data collected from players for the specific purposes listed below. We do not use your data for any purpose that is incompatible with the purpose for which it was originally collected without first obtaining your consent or having a separate legal basis to do so.

2.1 Account Management and Service Delivery

The primary use of your registration data is to create, maintain, and administer your tv777 account. This includes verifying your identity, processing deposits and withdrawals, crediting Winnings, managing bonus entitlements, and communicating account-related information such as transaction confirmations, password reset notifications, and security alerts.

2.2 Fraud Prevention and Platform Integrity

tv777 uses device data, IP addresses, transaction patterns, and gameplay history to identify and investigate potentially fraudulent activity. This includes detection of multi-account abuse, payment fraud, money laundering indicators, and collusion between players. Where fraud is confirmed or strongly suspected, we may share relevant data with payment providers or law enforcement authorities as described in Section 3.

2.3 Responsible Gaming Monitoring

We use your gameplay data, session history, deposit frequency, and wagering patterns to monitor for signs of problematic gambling behaviour. Where our systems identify patterns consistent with problem gambling — such as rapid loss-chasing, unusually long sessions, or repeated deposit reversals — our responsible gaming team may contact you proactively, apply account cooling-off periods, or recommend self-exclusion. This processing is carried out in the interest of player welfare and is not used for commercial profiling.

2.4 Regulatory Compliance

tv777 retains financial transaction records, KYC documents, and account history data to fulfil our obligations under applicable anti-money laundering (AML) and counter-terrorism financing (CTF) frameworks. This data may be reviewed internally by our compliance team and may be disclosed to relevant authorities where legally required.

2.5 Marketing Communications

Where you have provided explicit consent at the time of registration or subsequently through your Account settings, tv777 may send you promotional communications by SMS or email. These may include information about new games, deposit bonus offers, seasonal promotions (such as Eid, Pohela Boishakh, or BPL cricket season offers), and platform updates. You may withdraw your consent to marketing communications at any time by contacting the support team or updating your Account preferences. Withdrawal of marketing consent does not affect the lawfulness of processing that occurred prior to withdrawal.

2.6 Analytics and Platform Improvement

Aggregated and anonymised usage data is used by tv777 to understand how players navigate the platform, which game categories are most popular, and where technical or usability issues occur. This analysis informs product development decisions and is conducted at an aggregate level that does not identify individual players.

3. Data Sharing & Disclosure

tv777 does not sell your personal data to any third party. We share data only in the limited circumstances described below, and only to the extent necessary for the specific purpose stated.

3.1 Payment Service Providers

To process deposits and withdrawals, tv777 shares transaction data — including your registered mobile number and transaction reference — with our payment processing partners, including bKash, Nagad, Rocket, Upay, and our banking partners. These providers process your data under their own privacy policies and are bound by contractual data protection obligations when handling data on behalf of tv777.

3.2 Game Providers and Software Suppliers

The casino games, live dealer tables, and sportsbook markets available on the tv777 platform are supplied by licensed third-party game providers including Evolution Gaming, Pragmatic Play, Spribe, Ezugi, and others. These providers may receive anonymised or pseudonymised session identifiers to facilitate game delivery and to record game outcomes. They do not receive your full name, NID data, or payment method information.

3.3 Identity Verification Services

Where tv777 uses a third-party identity verification service to assist with KYC document review, your identity document images and selfie photograph may be transmitted to that service over an encrypted connection. The third-party service processes this data solely for the purpose of verification and is not permitted to use it for any other purpose.

3.4 Legal and Regulatory Disclosure

tv777 may disclose personal data to law enforcement agencies, regulatory bodies, or courts where we are required to do so by applicable law, by court order, or where disclosure is necessary to prevent or investigate fraud, money laundering, or other criminal activity. In such cases, we will disclose only the minimum data required to satisfy the legal obligation and will notify the affected player where we are legally permitted to do so.

3.5 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of the assets of tv777, player data may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and of any material change to the Privacy Policy that results from it, with reasonable advance notice provided by email or SMS.

4. Cookies & Tracking

The tv777 platform uses cookies and similar tracking technologies to enable core platform functionality, to maintain your login session across pages, to remember your preferences, and to gather anonymised analytics data. This section explains the categories of cookies in use and how you can manage them.

4.1 Strictly Necessary Cookies

These cookies are required for the platform to function and cannot be disabled. They include session cookies that keep you logged in during a platform visit, security tokens that protect against cross-site request forgery (CSRF), and cookies that record your cookie consent preference. Without these cookies, core features of the platform — including login, game access, and cashier functionality — will not work correctly.

4.2 Performance and Analytics Cookies

tv777 uses analytics tools to measure page load performance, identify technical errors, and understand traffic patterns across the platform. These cookies collect data in an anonymised and aggregated form. They do not identify you personally and are not used for advertising or commercial profiling purposes.

4.3 Functional Cookies

Functional cookies remember choices you make on the platform — such as your preferred game lobby view or your most recently accessed game category — to provide a more personalised experience on subsequent visits. These cookies do not track your activity across other websites.

4.4 Managing Cookies

You can manage or disable cookies through your browser settings at any time. Most modern browsers allow you to refuse all cookies, accept only certain categories, or delete existing cookies. Please note that disabling strictly necessary cookies will impair your ability to use the tv777 platform. Instructions for managing cookies in popular browsers (Chrome, Firefox, Safari, Edge) are available through each browser's help documentation.

Cookie Type	Purpose	Can Be Disabled?
Strictly Necessary	Session management, security, login state	No — platform will not function without these
Performance / Analytics	Anonymised traffic analysis, error monitoring	Yes — via browser settings
Functional	User preference storage, lobby personalisation	Yes — via browser settings

5. Data Retention

tv777 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or for as long as required by applicable legal or regulatory obligations. The retention periods applicable to the principal categories of data we hold are set out below.

5.1 Active Account Data

While your tv777 account remains open and active, we retain all account data — including registration information, KYC documents, transaction history, and gameplay records — for the duration of the account relationship. This data is necessary for the ongoing delivery of the service, for fraud prevention, and for responsible gaming monitoring.

5.2 Closed Account Data

Following the closure of a tv777 account — whether at the player's request or as a result of a breach of the Terms & Conditions — we retain the following data categories for a minimum period of five years from the date of closure:

• Full name, date of birth, and contact details
• KYC identity documents and verification records
• Complete financial transaction history including deposits, withdrawals, and bonus credits
• Account suspension or closure records and the reasons for closure

This retention period reflects our obligations under AML and financial record-keeping frameworks. After the minimum retention period has elapsed, data is securely deleted or irreversibly anonymised unless an ongoing legal proceeding requires its further retention.

5.3 Marketing Data

Where you have consented to receive marketing communications from tv777, we retain your contact details for marketing purposes until you withdraw that consent. Upon withdrawal of consent, your details are removed from our marketing distribution lists within five business days. Anonymised marketing performance data (e.g., open rates, click rates at an aggregate level) may be retained indefinitely as it contains no personal identifiers.

5.4 Support Records

Customer support conversation logs are retained for a period of three years from the date of the interaction. This period is sufficient to resolve any disputes that may arise from a support interaction and to review patterns of recurring issues for service quality improvement purposes.

6. Your Privacy Rights

As a registered player whose personal data is processed by tv777, you hold the following rights with respect to that data. All rights may be exercised free of charge by contacting the tv777 support team via live chat or by emailing the data enquiries address set out in Section 8 of this Policy.

6.1 Right of Access

You have the right to request a copy of the personal data that tv777 holds about you. Upon receiving a verified access request, tv777 will provide a summary of the data categories held, the purposes for which they are processed, and the retention periods that apply. Responses to access requests are provided within 30 days of receipt of a verified request.

6.2 Right to Rectification

If any personal data that tv777 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Corrections to basic account details (such as email address or mobile number) may be made by contacting the support team directly. Corrections to KYC documents or identity information require submission of updated supporting documentation.

6.3 Right to Erasure

You may request that tv777 delete your personal data where: (a) the data is no longer necessary for the purpose for which it was collected; (b) you withdraw consent and there is no other legal basis for processing; or (c) the data has been processed unlawfully. This right is subject to override where tv777 has a legal obligation to retain the data — for example, the five-year post-closure retention of financial records described in Section 5.2. Where erasure is not possible in full, we will explain the specific retention obligation that prevents it.

6.4 Right to Restrict Processing

You may request that tv777 restrict the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data and wish processing to be paused while the accuracy is verified. During a period of restriction, tv777 may continue to store the data but will not actively process it except for the specific purpose of storage.

6.5 Right to Object to Marketing

You have an absolute right to object to the use of your personal data for direct marketing purposes at any time. Upon receipt of an objection, tv777 will cease processing your data for marketing purposes immediately, without requiring any justification from you. Objections to marketing may be submitted via the Account settings page or through the support team.

6.6 Right to Data Portability

Where processing is based on your consent or on a contractual relationship, and where processing is carried out by automated means, you may request that tv777 provide your personal data in a structured, commonly used, machine-readable format (such as CSV or JSON), so that you can transmit it to another service provider if you choose to do so.

7. Data Security

tv777 takes the security of player data seriously and has implemented a range of technical and organisational measures designed to protect personal data against unauthorised access, accidental loss, destruction, or disclosure.

7.1 Encryption

All data transmitted between your browser or mobile device and the tv777 platform is encrypted using Transport Layer Security (TLS) with a minimum key length of 256 bits. The padlock icon displayed in your browser address bar when accessing tv777.ws confirms that the connection is encrypted. Data stored on tv777 servers — including personal identifiers and financial records — is encrypted at rest using AES-256 encryption.

7.2 Access Controls

Access to personal data within tv777's internal systems is restricted on a strict need-to-know basis. Members of the tv777 team who require access to player data to perform their duties are granted the minimum level of access necessary for their role. All internal access to sensitive data is logged and subject to periodic audit. Access credentials are protected by multi-factor authentication and are revoked immediately upon a team member leaving the organisation.

7.3 Payment Data

tv777 does not store full payment credentials on its own servers. Deposits via bKash, Nagad, Rocket, and Upay are processed through the payment provider's own secure interface. tv777 stores only the transaction reference number, payment method type, and registered mobile number associated with each transaction — the minimum information required to match a payment to an account and to process a withdrawal to the correct destination.

7.4 Incident Response

In the event of a data security incident that is likely to result in a risk to the rights or interests of affected players, tv777 will notify affected individuals promptly by email or SMS, describing the nature of the incident, the categories of data affected, the likely consequences, and the measures taken to address it. tv777 maintains an internal incident response plan that is reviewed and tested periodically.

7.5 Your Role in Security

While tv777 takes extensive measures to protect your data on our side, the security of your account also depends on steps you take. You are responsible for keeping your username and password confidential, for logging out of your account after each session — especially on shared devices — and for notifying the tv777 support team immediately if you suspect that your login credentials have been compromised. tv777 will never ask you to share your password via live chat, email, or any other channel.

8. Policy Updates & Contact

tv777 reviews this Privacy Policy at least annually and updates it whenever there is a material change to our data processing practices, a change in applicable law, or a change to the platform that affects how data is collected or used.

8.1 Notification of Changes

Where a material change is made to this Privacy Policy, registered players will be notified by email or SMS at least 14 days before the change takes effect. A summary of the key changes will be included in the notification. The updated Policy will be published on this page with a revised effective date. Continued use of the tv777 platform after the effective date of a revised Policy constitutes acceptance of the updated terms.

8.2 Minor Updates

Non-material changes — such as corrections to typographical errors, clarifications that do not alter the substance of how data is processed, or updates to third-party provider names — may be made without advance player notification. The effective date at the top of this Policy will be updated to reflect the date of the most recent revision of any kind.

8.3 Contact for Privacy Enquiries

If you have any questions about this Privacy Policy, wish to exercise any of the rights described in Section 6, or wish to raise a concern about the way your personal data has been handled, please contact the tv777 team using the details below. All privacy enquiries will receive a written response within 30 days of receipt.

• Live Chat: Available 24 hours a day, 7 days a week via the tv777 platform
• Email: [email protected] (plain text — not a clickable link)
• Response Time: Within 30 days for formal privacy requests; within 24 hours for general enquiries
• Support Language: English
• Hours: 24 hours, 7 days (Bangladesh Standard Time, UTC+6)